Get In Touch

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📬 Contact Options

If you have any questions or concerns, please feel free to reach out to support@novamane.com and we'll be more than happy to help you.

Our awared winning customer support team is available 24/7 to conver multiple time zones and aims to reply within 24 hours, with an average response time of 6 hours.

Reach Out!

Loved By 80,000+ & Counting

Here's what some of our customers had to say about our support team

  • ★★★★★

    Amazing Support Team

    I had an issue with my tracking number, and the NovaMane team responded within hours. They were polite, fast, and solved my problem immediately

    — Sarah M. | Verified Customer

  • ★★★★★

    They Actually Care About You

    I had a question about switching my box from 3 to 12 and expected a hassle—but they made it super easy. Got a personal reply, not a robot. So refreshing.

    — Jason L. | Verified Customer

  • ★★★★★

    Fast, Friendly & Professional

    I accidentally ordered the wrong kit, and the support team fixed it before it even shipped. No back-and-forth, no drama — just real help.

    — Naomi R. | Verified Customer

    Contact NovaMane. We're Here to Help!
    FAQs

    Answers to common questions

    Is NovaMane safe for all hair types?

    Yes! NovaMane is formulated to be safe for all hair types, including straight, wavy, curly, and coily textures.

    Can both men and women use NovaMane?

    Absolutely. We have systems designed specifically for men and women based on common hair loss patterns and hormonal needs.

    How soon will I see results?

    Most customers begin seeing early improvements within 30 days, with noticeable results after 60–90 days of consistent use.

    Where do you ship?

    We currently ship within the U.S. and select international countries. Shipping options will appear at checkout based on your location.

    How long does shipping take?

    Orders typically ship within 1–2 business days, unless there are availability issues. U.S. orders arrive in 4–6 business days. International delivery times vary.

    What if I never received my package?

    If your tracking shows “delivered” but you didn’t receive it, please email us at support@novamane.com — we’ll help make it right.

    What’s your return policy?

    We offer a 180-day satisfaction guarantee. If you're not happy, reach out within180 days of delivery and we'll help with a refund or exchange.

    Do I need a prescription to use NovaMane?

    Nope. NovaMane uses safe, non-prescription ingredients clinically shown to support hair growth.

    Can I use NovaMane with other hair growth treatments?

    Yes, but we recommend consulting your dermatologist for combinations with prescription treatments.