Shipping policy
Last Updated: November 7, 2026
This Shipping Policy applies to all purchases made on novamane.com, operated by Cyber CommerceX LLC (d/b/a NovaMane Ventures), 312 W 2nd St, Unit A2299, Casper, WY 82601, United States. It forms part of our Terms of Service. Questions: support@novamane.com or (855) 746-7270.
1. Order Processing
Orders are processed and shipped within 1 to 2 business days after they are placed (for Auto-Ship orders, after the billing date). Weekends and U.S. holidays are not business days. You will receive an email with tracking information when your order ships; please allow up to 2 business days for tracking to update.
2. Where We Ship and Delivery Times
| Destination | Estimated delivery after shipment |
|---|---|
| United States | 4 to 6 business days (USPS with tracking) |
| Canada | 5 to 10 business days |
| United Kingdom | 5 to 10 business days |
| Australia | 7 to 12 business days |
| New Zealand | 7 to 12 business days |
| Other destinations | Shown at checkout, if available |
Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, customs, weather, holidays, strikes, or other events outside our control, or for costs you incur because of a delay. We ship to P.O. boxes where the carrier allows it.
3. Shipping Rates
One-Time Purchases
Shipping for one-time purchases is calculated at checkout based on your address, order weight, and the shipping method you choose. Any free shipping offer that applies to your order will be shown at checkout.
Auto-Ship & Save Orders
| Order | United States | International |
|---|---|---|
| Your first Auto-Ship order | Free | Free, unless a shipping charge for your destination is shown at checkout |
| Every recurring Auto-Ship order after the first | $8.95 USD flat rate per shipment | $8.95 USD converted to your local currency at checkout, plus any destination surcharge shown at checkout |
- "Free shipping" with Auto-Ship applies to your first order only. Each recurring order is charged the flat recurring shipping fee above, plus the product price and any applicable taxes.
- You can see the recurring shipping fee in your member portal before each order.
- We may change the recurring shipping fee. If we do, we will email you at least 7 days (and not more than 30 days) before the change applies, and you can skip, pause, or cancel before then. See Section 8 of our Terms of Service.
- To avoid being charged for an upcoming recurring order, including shipping, cancel, skip, or pause at least 24 hours before your next billing date in your member portal, by emailing support@novamane.com, or by calling (855) 746-7270.
Expedited Shipping
We do not currently offer expedited shipping upgrades. If we add them, available options and prices will be shown at checkout.
4. Shipment Protection (Optional)
You may add optional shipment protection at checkout for the price shown (currently $4.99). Shipment protection applies to the order on which it is purchased and is not automatically added to recurring Auto-Ship orders. It covers packages lost in transit or stolen after tracking shows them delivered, subject to the protection provider's claim terms. Shipment protection fees are non-refundable.
5. Lost, Stolen, and Damaged Packages
| Situation | With shipment protection | Without shipment protection |
|---|---|---|
| Lost in transit (tracking never shows delivered) | Free reshipment | Free reshipment |
| Stolen or missing after tracking shows "delivered" | Claim through shipment protection; contact support@novamane.com and we will help | Not NovaMane's responsibility, because carrier delivery confirmation is proof of delivery. We will help you open a claim with the carrier |
| Arrived damaged | Free replacement under our Damaged Product Policy | Free replacement under our Damaged Product Policy |
To report a lost package, contact us if tracking shows no movement for 10 business days or more. For damaged items, see our Refund Policy; you will need photo or video evidence and must contact us within 180 days of delivery.
6. Address Accuracy
Please check your shipping address at checkout and keep the address on your Auto-Ship up to date in your member portal. We are not responsible for packages that are delayed, undeliverable, or lost because of a missing, incomplete, or incorrect address, and we do not issue refunds for packages returned to sender for that reason. If you notice a mistake, email support@novamane.com right away; we will update the address if the order has not shipped. If it has already shipped, a reshipment fee may apply.
7. International Orders, Duties, and Taxes
Prices and shipping fees for international orders are converted from our U.S. dollar prices. Unless they are collected at checkout, customs duties, import taxes, VAT, GST, and brokerage fees are the customer's responsibility and are non-refundable. We declare the actual value of every shipment and cannot mark orders as gifts or declare a lower value. Refused international shipments are not eligible for a refund of shipping fees or duties.
8. Shipping Fees Are Non-Refundable
Original shipping fees, recurring shipping fees, shipment protection fees, and duties are non-refundable, including on orders refunded under our 180-Day Risk-Free Guarantee, except where we cancel your order or where required by law.
9. Returns, Refunds, and Replacements
Returns, refunds, the 180-Day Risk-Free Guarantee, and damaged, defective, wrong, or missing items are covered in our Refund Policy. Please contact support@novamane.com before sending anything back.
10. Contact Us
Cyber CommerceX LLC (d/b/a NovaMane Ventures)
312 W 2nd St, Unit A2299
Casper, WY 82601, United States
Phone: (855) 746-7270
Email: support@novamane.com